Refund policy

We hope you love your purchase, but if something isn’t quite right, we’re here to help. As you know, we're a small handmade producer of unique slippers, and we're proud of our work. What sets us apart from the massive online sales channels is our approach to sustainable scale and locality. Therefore our return policy will reflect that philosophy. Please shop responsibly and with care. The we'd like to kindly ask to keep the returns to a minimum and preferably only in case of factory defects. Please review our return guidelines below to ensure a smooth process.

Eligibility for Returns and Exchanges
Returns or exchanges are accepted only for products in new, unused, and unworn condition, with no visible signs of wear. Items must be in their original packaging, including any dust bags, inserts, or tags that were included.
Because our leather slippers are crafted to mold uniquely to your feet, we cannot accept returns or exchanges on any items that have been worn, even lightly. This helps us maintain the high quality and hygiene standards we promise to all our customers.


Return Window
To be eligible for a return or exchange, you must contact us within 14 days of delivery. Unfortunately, we cannot process requests received after this window.
To initiate a return or exchange, please email us at [your email address] with your order number and reason for return. We’ll provide return instructions and a shipping label if applicable.

Try-On Recommendations
To ensure the slippers are right for you while keeping them return-eligible:
  • Try them on indoors only
  • Use a clean, carpeted surface to prevent any scuffs or marks
  • Avoid wearing them for extended periods before deciding to keep them
These steps help preserve the pristine condition needed for returns.

Non-Returnable Items
  • Any item showing signs of wear, use, or damage
  • Items returned without original packaging or materials
  • Sale or clearance items (unless stated otherwise)
  • Gift cards

Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or there was a mistake on our end. In cases of exchanges, if available, we’ll ship the replacement pair at no additional charge once the original item has been received and inspected. 

Processing Time
Please allow 5–7 business days after we receive your return for inspection and processing. The shipping cost (both ways), as well as the restocking fee of 30% of the original price, will be deducted and the remainder issued to your original payment method, and you’ll receive a confirmation once it’s complete. Depending on your bank, the refund may take an additional 3–5 days to appear on your statement.